Privacy Policy

This Privacy Policy applies to Talivia websites, applications, dashboards, tracking scripts, APIs, and integrations. In this policy, "Talivia", "we", "us", and "our" mean the Talivia service.

Talivia has two different privacy roles. For account and billing information, we usually act as a controller. For visitor data collected from websites that customers connect to Talivia, the customer usually acts as the controller and Talivia acts as a processor or service provider.

We collect only the information needed to run and improve the service.

• Account data: email address, authentication records, workspace and website membership, preferences, support messages, and basic account activity.
• Website analytics: page views, events, sessions, referrers, channels, campaigns, keywords, entry pages, URLs, timestamps, browser, device, operating system, language, country, region, city, and similar technical or usage data.
• Payment attribution data: payment events, checkout/session identifiers, customer or subscription identifiers, amounts, currencies, refunds, disputes, and metadata needed to connect payments to visitor sessions. Talivia does not receive raw card numbers.
• Integration credentials and metadata: restricted API keys, webhook configuration, Google account email, Search Console property URLs, OAuth scopes, refresh tokens, connection status, sync status, and sync errors.
• Technical data: IP address, user agent, cookies, local storage identifiers, request logs, security logs, and diagnostics needed to keep Talivia reliable and secure.

Important: Talivia is designed for product, website, and revenue analytics. Do not intentionally send health records, government identifiers, full payment card data, passwords, or other highly sensitive personal information into Talivia.

If you connect Google Search Console, Talivia requests read-only access so we can import search queries, pages, dates, clicks, impressions, click-through rate, and average position for connected website properties.

Talivia uses this data to show search performance and to estimate organic query revenue. Google does not expose the exact search query for each individual visitor session, so query revenue shown in Talivia is an estimate based on page-level organic revenue and Search Console clicks.

We store the connected Google account email, selected property, sync metadata, and protected OAuth credentials so Talivia can refresh search data. You can disconnect the integration from website settings.

• Provide dashboards, charts, session details, reports, and alerts.
• Connect traffic sources, pages, campaigns, events, and payments.
• Diagnose unattributed payments, broken tracking, and integration issues.
• Manage accounts, authentication, subscriptions, trials, and billing access.
• Send service messages, security notices, and support replies.
• Detect abuse, protect the service, debug errors, and improve product quality.
• Comply with legal obligations and enforce our Terms of Service.

Talivia may use cookies, local storage, or similar technologies for login, security, preferences, analytics, session linking, and visitor identification depending on how a customer configures the service.

If you use Talivia on your own website, you are responsible for giving your visitors the notices, choices, and consent required by laws that apply to your website and audience.

We do not sell personal data. We may share limited information with service providers who help us operate Talivia, such as hosting, database, email, analytics, authentication, payment processing, monitoring, and customer support providers.

When you connect a third-party integration, data may flow between Talivia and that provider according to your settings and the provider's own terms. Examples include Stripe for payment attribution and Google Search Console for search performance data.

We may also disclose information if required by law, to protect rights and security, or as part of a merger, acquisition, financing, or sale of business assets.

We use reasonable technical and organizational measures to protect Talivia data, including access controls, protected credentials, secure transport, and monitoring for operational issues.

No internet service can be guaranteed to be perfectly secure. You are responsible for keeping your account credentials safe, limiting access to your team, and using restricted integration keys where possible.

We keep account, billing, analytics, and integration data for as long as needed to provide Talivia, comply with legal obligations, resolve disputes, prevent abuse, and maintain backups.

You can request deletion of your account or website data by contacting us. Some information may remain for a limited time in backups, logs, invoices, fraud prevention records, or legal records where retention is required or reasonable.

Depending on your location, you may have rights to access, correct, delete, export, or object to certain uses of your personal information. You may also have the right to withdraw consent where processing is based on consent.

If you are a visitor to a website that uses Talivia, contact that website owner first. Talivia will assist customers with reasonable data rights requests when required.

Talivia and our service providers may process information in countries other than where you live. When required, we use appropriate safeguards for international data transfers.

We may update this Privacy Policy as Talivia changes. If changes are material, we will take reasonable steps to notify users, such as posting the updated policy or sending an account email.

This Privacy Policy is governed by the laws of Dubai, United Arab Emirates, unless mandatory law in your location requires a different rule.